Service is scheduled upon request by phone, email, or through the Contact Us page on Ohana Time's website. Please include number of pets, service needed, dates for service as well and what time you'd like service to start and stop on the first and last day. If you are a new client looking to join our Ohana, a meet & greet will be scheduled before any services can be booked.

Full Payment is due before or at the start of Services. Pet Sitting, House Sitting and Overnight Services will require a non-refundable deposit for the first day or night of service. There will be no refund issued if any portion of the scheduled booking is cancelled by client after the start of services. Ohana Time will provide a discount on your next scheduled booking. Please see FAQ on our Cancellation Policy and Payment Methods

Cash, Check, Venmo, Zelle, ApplePay and PayPal are preferred payment options to avoid processing fees associated with Credit Cards. If you need to pay with credit card; note that there will be a 3% processing fee added to your invoice.

Ohana Time reserves the right to charge a cancellation fee of 100% of the scheduled visits for services cancelled with less than 24 hours notice prior to the scheduled service. Pet Sitting, House Sitting and Overnight Services will require a non-refundable deposit for the first day or night of service. ​ There will be no refund issued if any portion of the scheduled booking is cancelled by client after the start of services. Ohana Time will provide a discount on your next scheduled booking. ​ Notice of cancellation should be done by phone, email, or text.

Two dogs per walk or hike if they are from the same household.

Your dog's walk will always be the full amount of time selected; walk time will start after we leash up to start our adventure. Unleashing and making sure your dog is left with a fresh bowl of water or treat will take place after the selected time has been completed. You will receive a text message at the end of service, letting you know that our walk has been completed and your fur babe is back home, happy and safe.

For scheduled dog and cat pet sitting visits, every effort will be made to carry on as planned. On days with extreme weather (heat, cold, and rain storms) walk duration may be reduced but every effort will be made to get your pet out, if a walk or hike isn't feasable, playtime indoors will make-up for the remaining walk time. Your dog's safety and health, as well as mine, is always top priority. I will not walk your dog if it is too hot out or if ice/snow is going to cause a potential danger to either of us.

I will come to your home to visit your cat(s) for the scheduled time. During this time, I will serve or replenish your cat's food, refresh their water, administer medications if needed, tend to the litter box, spend time playing, socializing, and making sure they feel PURRfect!

Pet sitting involves coming to your home during the day and hanging out with your dog or cat until you return home that evening or a designated time. Overnight sitting involves a full 24 hours of loving on your pet, watching your home, checking the mail, signing for packages, garbage duties, newspaper pickup, alternating lights, watering plants, general house duties that you would like handled while you're away. See our Services page for fees

Yes. We are here to help and there is almost nothing that we won't try to help you with while you're away. Our Add-On Services include; administration of medicine; watering plants, flowers, gardens; collecting mail and packages, garbage day duties, blinds, lights, etc. Price ranges from $5 a day for medications and watering to $20 flat fee for house extras.

Ohana Time recognizes the following holidays: New Years Day; MLK day; Presidents' Day; Easter; Memorial Day; Juneteenth (starting 2024); 4th of July; Labor Day; Veterans Day; Nevada Day (we are a Nevada based business and love our state); Thanksgiving & Family Day; Christmas Eve; Christmas Day; and New Years Eve. All holidays mentioned above have an adjusted rate for each service.

Ohana TIme does not offer boarding services in the sitter's home as we are not a boarding facility. We offer Overnight Care in the owner's home; OT feels this alleviates any undue stress on your fur babes casued by boarding in an unfamiliar house. Your fur babe gets to relax in thier own home and their routine stays the same while you're away. The only difference is a new face giving them love and attention for a few days. Added Bonus! Your home is looked after while you're away. How awesome is that? Peace of mind for your home and your loved ones!!

YES! I'm here to help you anyway I can. Pet or no pet, you're still ohana! My rate for dropping in for a few hours a day to open/close blinds, alternating lights, collect mail, trash, water plants, etc. is $30/day. Overnight option includes the previously mentioned services along with staying at your home. The rate is $50/night.